Terms & Conditions

Unique Fusion All In 1 Cleaning Service

 

Last Updated: August 2026

The agreement behind every visit

1. Service Estimates & Pricing

Prices displayed on our website are starting prices and may vary depending on:

 

• Property size
• Number of bedrooms and bathrooms
• Condition of the property
• Amount of dirt, dust, grease, or buildup
• Amount of furniture or personal belongings
• Type of flooring
• Special cleaning requirements
• Additional services requested
• Time required to complete the service

 

A final estimate or service price may be provided after reviewing the customer's requirements.

 

Additional work requested after the initial estimate may result in additional charges. Customers will be informed of significant additional charges before the additional work is performed whenever reasonably possible.

 

2. Booking & Scheduling

Customers may request services through our website, telephone, email, or other approved communication methods.

A cleaning appointment is considered scheduled once the appointment has been confirmed by Unique Fusion All In 1 Cleaning Service.

 

Customers are responsible for providing accurate:

 

• Name
• Phone number
• Email address
• Service address
• Property information
• Requested service
• Preferred appointment date and time

 

Providing incorrect or incomplete information may affect scheduling and pricing.

 

3. Customer Access to the Property

Customers must provide our cleaning team with reasonable access to the property at the scheduled appointment time.

 

Customers may provide access by:

 

• Being present at the property
• Providing a key
• Providing an access code
• Arranging access with a property manager
• Providing another safe and agreed method of entry

 

If our team cannot access the property at the scheduled time because access was not properly provided, the appointment may need to be rescheduled and applicable cancellation or lockout charges may apply.

 

4. Customer Responsibilities

Before the cleaning appointment, customers should:

 

• Secure valuable or fragile personal belongings.
• Inform us about areas requiring special attention.
• Inform us of pets on the property.
• Provide accurate information about the property's condition.
• Remove personal items from areas that require cleaning when possible.
• Ensure utilities such as water and electricity are available.
• Inform us about known hazards or unusual conditions.

 

Customers should not ask cleaning personnel to perform tasks outside the agreed scope of services.

 

5. Safety

The safety of our customers, employees, contractors, and cleaning personnel is extremely important.

 

We reserve the right to decline or discontinue a service if conditions are considered unsafe, including but not limited to:

 

• Hazardous materials
• Exposed electrical hazards
• Severe structural problems
• Dangerous pests or infestations
• Excessive biohazard contamination
• Illegal activities
• Aggressive or dangerous animals
• Unsafe working conditions

 

Additional specialized services may be required for certain conditions.

 

6. Pets

Customers should inform Unique Fusion All In 1 Cleaning Service about pets before the appointment.

 

For everyone's safety, customers may be asked to secure aggressive, nervous, or potentially dangerous animals in a separate area while cleaning personnel are working.

 

We are not responsible for pets that escape because doors, gates, or other access points were left unsecured by the customer.

 

7. Cleaning Products & Equipment

Unique Fusion All In 1 Cleaning Service may provide standard cleaning products and equipment necessary to perform the agreed services.

 

Customers who have specific product preferences should notify us before the appointment.

 

Customers may request that specific products be used when reasonably possible.

 

We are not responsible for damage resulting from a customer's requested cleaning product when the customer supplied or specifically required the product.

 

8. Payment Terms

Payment is due on completion unless we agreed to invoiced terms in writing. Recurring and commercial accounts may be invoiced monthly, net 15.

 

We accept cash, card and electronic transfer. Balances more than 30 days past due may pause future service.

 

9. Cancellations & Rescheduling

We understand that plans can change.

 

Customers should provide as much advance notice as possible when cancelling or rescheduling an appointment.

 

Repeated cancellations, last-minute cancellations, or missed appointments may result in a cancellation or rescheduling fee.

 

Any applicable cancellation fee will be communicated to the customer.

 

10. Satisfaction & Service Concerns

Customer satisfaction is extremely important to us.

 

If you are not satisfied with an aspect of the completed cleaning service, please contact us promptly and explain the concern.

 

We will review the issue and, when appropriate, work with the customer to determine a reasonable solution or return-service option.

 

Cleaning results may vary depending on the age, condition, material, and existing damage of a surface.

 

Some stains, discoloration, odors, buildup, or damage may be permanent and cannot be completely removed through ordinary cleaning methods.

 

11. Property Damage & Pre-Existing Conditions

Customers should inform us about fragile surfaces, delicate materials, existing damage, or special care requirements before cleaning begins.

 

Unique Fusion All In 1 Cleaning Service is not responsible for:

 

• Pre-existing damage
• Normal wear and tear
• Defects in materials or surfaces
• Damage caused by improper installation or construction
• Items that were already damaged before service
• Damage resulting from undisclosed conditions

 

Any reported damage allegedly caused during service will be reviewed based on the circumstances.

 

12. Valuable & Fragile Items

Customers are responsible for securing cash, jewelry, important documents, collectibles, electronics, antiques, and other valuable or fragile items before cleaning begins.

 

Our cleaning personnel will generally avoid moving valuable or extremely fragile objects unless specifically agreed upon beforehand.

 

13. Service Completion

A cleaning service is considered completed when the agreed scope of work has been substantially performed. Additional cleaning requested after completion may be treated as a separate service and may incur additional charges.

 

14. Refund Policy

Refunds are handled according to the circumstances of the service and the company's Refund Policy. Because cleaning services involve labor, scheduling, supplies, and time reserved specifically for a customer, completed cleaning services are generally not automatically refundable. If you believe a service was not completed according to the agreed scope of work, please contact us promptly so we can review the matter.

 

Refund requests may be considered when:

 

• A service was cancelled before work began and applicable cancellation terms allow a refund.
• A payment was made in error.
• A service could not reasonably be provided by the company.
• Another circumstance warrants a refund at the company's discretion.

 

Refunds do not automatically apply to dissatisfaction resulting from pre-existing stains, permanent damage, conditions that were not disclosed, or services outside the original scope of work.

 

15. Delivery / Service Timeframe

Because Unique Fusion All In 1 Cleaning Service provides physical cleaning services rather than shipped products, "delivery" refers to the scheduling and completion of the requested cleaning service.

 

Appointment Confirmation

After a customer requests a service, we will confirm the appointment date and expected arrival timeframe.

 

Standard Cleaning

Most standard residential cleaning appointments may take approximately 2–5 hours, depending on the size and condition of the property.

 

Deep Cleaning

Deep cleaning may require approximately 4–8 hours or more, depending on the property's condition and the services requested.

 

Move-In / Move-Out Cleaning

Move-related cleaning may take approximately 4–8 hours or more, depending on the size and condition of the property.

 

Commercial Cleaning

Commercial cleaning timeframes vary significantly based on the size of the facility, number of rooms, frequency of service, and scope of work. A customized timeframe will be provided when applicable.

 

Delays

Appointment times may occasionally be affected by:

 

• Traffic
• Weather
• Property access issues
• Unexpected cleaning conditions
• Additional services
• Circumstances outside our reasonable control

 

We will make reasonable efforts to communicate significant delays whenever possible.

 

16. Changes to Services

Unique Fusion All In 1 Cleaning Service reserves the right to modify, add, or discontinue services, pricing, or service requirements when necessary.

 

Customers will be informed of significant changes affecting an already confirmed appointment whenever reasonably possible.

 

17. Website Use

Information provided on our website is intended for general informational purposes.

 

We make reasonable efforts to keep website information accurate and current, but pricing, availability, service descriptions, and other information may change.

 

Customers should contact us for the most current service availability and pricing.

 

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements.

 

The updated version will be posted on our website with a revised effective or update date.

 

19. Agreement

By requesting, booking, or receiving services from Unique Fusion All In 1 Cleaning Service, the customer acknowledges that they have had the opportunity to review these Terms & Conditions and agrees to comply with the applicable terms.

 

20. Contact Information

For questions regarding appointments, services, invoices, cancellations, refunds, or these Terms & Conditions, please contact us.

 

Unique Fusion All In 1 Cleaning Service

 

Owner: Ericka R Henderson

 

Business Address:
9390 FM 1960 Bypass Rd W Apt 401

Humble, TX 77338

 

Phone:

(346) 662-1240

 

Email:

Ericka.Henderson1@hotmail.com